Terms and Conditions
www.petsunited.co.nz is trading as Pets United under the company Canine Solutions Limited.
“Pets United’ (also referenced as “us”, “our”, “we”) shall mean Canine Solutions Limited.
“Website” refers to the Pets United website www.petsunited.co.nz.
“Customer” (also referenced as “you”, “your”, “their”) shall mean any person viewing the Pets United website or purchasing products from the Pets United website.
“Products” (also referenced as “goods” or “items”) shall mean products for sale on the Pets United website.
“Price” shall mean the purchase price advertised on the Pets United website, plus any additional charges payable by the customer to complete the purchase transaction.
“Supplier” shall mean a third party provider of products to Pets United or the Customer.
We would highly recommend in the first instance, contacting our team at Pets United - email@example.com, if you have any product/s you wish to return for any reason, so we can advise you on the correct procedure.
Unhappy with your purchase?
If you purchase a product that does not meet your requirements on delivery, we have a 14-day money back guarantee on our products. The product MUST be returned in the same condition as it was despatched by Pets United, including the original display packaging, labels and tags still intact. All you need to do is pay for the return shipping. The 14-day money back guarantee starts from the date the customer receives the product.
Wish to exchange?
If you wish to exchange the product due to wrong size or another valid reason, please contact us at firstname.lastname@example.org within 48 hours of delivery. You will need to return the product which MUST be returned in the same condition as it was despatched by Pets United, including the original display packaging, labels and tags still intact. All you need to do is pay for the return shipping. Once we have received the product back at our depot and accepted the product as undamaged, we will credit your account and you can complete a new purchase for the correct product.
Damaged product on delivery
On delivery please check your packaged parcel before signing with the Courier, as ALL products are checked prior to shipping. If damage occurs on transit you will need to raise this with the Courier driver before signing. If damage to the packaging is noticed after signing the receipt of the delivery, then please let us know immediately at email@example.com so we can help advise you through the claims process.
Cancellation of purchase
Pets United are under no obligation to refund money or stop the delivery of products once the customer has confirmed the purchase and paid for the transaction. For cancellation of the purchase we would highly recommend the customer contact us at firstname.lastname@example.org immediately to discuss options.
Incorrect product delivered?
We check every order before being dispatched, however if you find an incorrect product has been sent, please contact us at email@example.com within 24 hours of delivery. We will pay for the return of the product, but you will need to package the product up and it MUST be returned in the same condition as it was despatched by Pets United, including the original display packaging, labels and tags still intact.
If you find the product is faulty, or unfit for purpose please contact us at firstname.lastname@example.org as soon as possible. We will pay for the return of the product, but you will need to package the product up and it MUST be returned in the same condition as it was despatched by Pets United, including the original display packaging, labels and tags still intact. If we or the manufacturer confirms the product faulty then we will arrange for a replacement to be sent or if the same product is no longer available, then we will offer a full refund.
Products out of stock
If for any reason we are unable to supply a product you have ordered, we will notify you within 48 hours and we will refund your money for the relevant product.
Opened bags of treats
Please be aware we are unable to accept the returns of any opened bags of treats.
Opened bags of food
If the food you have purchased does not agree with your dog, either with an upset tummy or they are just not interested in the food, then some of the food companies offer a 100% money back guarantee. In the first instance, please contact us at email@example.com to establish whether you can send the food back to us under these circumstances.
If the brand of food purchased does not fit into the above category then we are unable to accept, exchange or refund money for any opened bags of food.
All products purchased, for personal use and not for the purpose of trade, will be covered under the Consumers Guarantees Act 1993.
Any product that comes with a specified manufacturer’s warranty will be covered for faults, defects or failures likely to be caused during the manufacturing of the product. These warranties do not cover damage or faults caused by misuse, impact, water damage, wear & tear and natural disasters.
If a product is NOT fit for purpose or a warranty claim applies, please contact us at firstname.lastname@example.org immediately. We will need proof of purchase for the product, all your contact details and as much information on the identifiable fault or issue and further details on how it came about.
We will require you to return the product to us, so we can assess the fault or damage within 14-days. Once we have identified and accepted the product is in fact covered by the Consumers Guarantees Act 1993 or under the Manufacturers warranty, we will opt to either replace the product or if the product is no longer available, we will offer a full refund.
Where the product is purchased for the purposes of business use, the guarantees contained in the Consumers Guarantees Act 1993 and Manufacturers warranty are excluded.
Product prices advertised on our website are in NZ dollars and include GST. Unless stated, the price excludes the cost of delivery. These costs will be added at the time of check out.
If for any reason we identify a genuine error in our pricing, we reserve the right to revoke or adjust an order, on an “error and omissions excepted” basis.
Prices advertised on the website are subject to change without notice, however if a product has been purchased before the price change, that is not covered under an “error and omissions excepted” basis, we will honour the purchase price if the Customer has already confirmed and paid for the relevant purchase of the product.
We have endeavoured to provide accurate, up to date and complete descriptions of the products for sale on our website. However. we shall NOT be liable for inaccurate, out of date or incomplete information on advertised products.
Pets United may rely on third party suppliers for the information that appears on our website including photos, descriptions and tips. As such we cannot be held liable for the supply of incorrect advertising material or information from third party suppliers.
The products remain the property of Pets United until payment has been received in full and the products have been delivered and received by the Customer.
We will endeavour to show on the website if a product is out of stock, but if in the transition of the website being updated, a Customer orders a product that is out of stock, we will notify the Customer as quickly as possible. In this case we will credit a full refund to your account and if you wish you can complete a new purchase for another product.
We are not obligated to inform our Customers when any out of stock products are back in stock and are available for purchase. We will endeavour to keep our website up to date to reflect the products in stock and currently for sale.
An order is deemed complete once the customer has confirmed and accepted the purchase and payment has been received in full by Pets United. A confirmation email of acceptance will be sent by us to the Customer.
We require full payment of all products purchased on check out. The payment options are outlined on our website.
The products will only be dispatched once full payment is received, including any delivery costs.
Your use of our payment system is confirmation that you have the authority and the power to validly enter the transaction through our website and that you are using a credit or debit card legally in your name.
With our use of a third-party payment system through our website you acknowledge you consent to the use of that payment system and agree to also comply with the third-party payments system’s terms and conditions.
Pets United will not collect or hold your credit card information.
When purchasing products from Pets United website the Customer will need to provide us with personal information, either on check out or by creating an account. The information given must be current and accurate. The Customer must be representing themselves and not a third party.
Customers may not purchase products using another person’s account without permission from the account holder.
The customer MUST keep their user name and password confidential and not disclose it to any third party.
We MUST be notified immediately if there is any unauthorised activity on the customers account or there is suspicion that their username or password have been compromised.
It is the customers responsibility to inform us if they no longer require their account, so it can be deleted.
We reserve the right to decline or terminate an account or refuse to trade with any Customer for any reason. This will be at our sole discretion and without notification.
The customer authorises Pets United to collect, retain and use any information about the customer, for the enforcing any rights under any contract to purchase goods or marketing any goods by Pets United.
We will use your information to respond to you regarding the purchase of products through Pets United website. We will not share your information with any third-party organisation, other than as necessary to fulfil your transaction.
This website contains links to other sites. Please be aware we are not responsible for the content or privacy practices of the other sites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personal identifiable information.
Pets United and the website www.petunited.co.nz is owned and operated by Canine Solutions Limited which is a registered company in New Zealand under company number 15476249.
Failure by Pets United to enforce any terms and conditions contained in this contract shall not be deemed to be a waiver of the rights or obligations Pets United has under this contract.
The law of New Zealand shall apply to this contract except to the extent expressly negated or varied by the contract.
If any provision of these terms and conditions shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
Pets United reserve the right to amend the terms and conditions outlined herewith without notice to any other parties.
Pets United shall not be liable for any delay or failure to perform its obligations if the cause of delay or failure is beyond its control.
Shipping & Delivery
Pets United are offering FREE shipping anywhere in NZ for purchases over $38.
All deliveries are by Courier with a signature required. All parcels are tracked, and you will be provided with a tracking number.
Courier’s will not leave your parcel unless you are there to sign. They will leave a calling card which you can contact them and organise a suitable time or place to collect your parcel. Make sure you check for any damages to the parcel before signing. Please note that during COVID-19 restrictions the Courier's are NOT requiring signatures on delivery and this is beyond our control.
Our commitment to you, is that all orders will be dispatched as quickly as possible, however we are sometimes having to source items from third party Wholesalers which may cause minor delays.
No orders will be dispatched over the weekend or public holidays.
We endeavour to have the product/s delivered to you within 1-7 working days. Please be aware delivery targets can only be estimated as this is out of our direct control due to the reliance of a third-party.
Please be aware we do not ship outside of New Zealand.